Terms and Conditions

ORDERING

These Terms and Conditions describe the conditions applicable to your access, use of and shopping on the website https://www.vodabuy.com/ (the “Website”). Please read these conditions carefully before visiting or shopping on the Website. By visiting or shopping on the Website you (referred to as "you", "customer", "user" or "buyer") acknowledge and agree to accept these Terms and Conditions.

User Account

You must register as a member on the Website in order to shop, to use some services and to enjoy special promotions and activities. For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, We reserve the right to suspend accounts without further notice.

In accordance with Customs regulations customers must provide valid and accurate data. All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide on the Website. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, Vodabuy will not be held responsible and will not offer any compensation in such cases.

Vodabuy will always comply with the law, and We kindly remind users to do the same. As importers the customers are responsible to comply with all laws and regulations in their own countries.

 

Ordering

Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Vodabuy will not accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. Likewise customers cannot benefit from any bugs or mistakes affecting the website. Any such benefits will be considered unjust and customers will be obliged to immediately waive them. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of the products offered on the Website, Vodabuy may have to limit the number of products available for purchase. Vodabuy reserves the right to change quantities available for purchase at any time, even after you place an order.

Following order dispatch, transportation is the sole responsibility of third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; therefore all associated liability and risks during transportation shall be borne by the buyer.

Shipping and Delivery

Shipping times displayed on the Website refer to the estimated dispatch time of the packages. Since the actual delivery of your order can be impacted by many events beyond Vodabuy's control We suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Vodabuy cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

For a smooth delivery and peace of mind, We strongly recommend that customers purchase shipping guarantee during the checkout. In the event that your package has a shipping issue, Vodabuy will send you a replacement package free of charge. If the item is no longer in stock, a refund option will be offered to you.

Any orders that do not have shipping guarantee will not be the responsibility of Vodabuy and the customer takes full liability for their package during the shipping process.

There may be occasions when Vodabuy confirms your order but subsequently learns that it cannot be supplied to you. In the event Vodabuy cannot supply a product you ordered in a timely fashion, Vodabuy will contact customers and offer to cancel the order and refund the purchase cost in full.

We try to make the delivery process as simple as possible and it is able to send your order either to your home or to your work place. We can ship to PO Boxes via all shipping methods, except for expedited shipping methods, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese New Year, the Black Friday event please allow extra delivery time. During those special occasions We will provide notices to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. Vodabuy cannot make changes to your shipping address once a package has been shipped, and Vodabuy is not liable for packages lost due to incomplete or inaccurate addresses.

Vodabuy cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. Vodabuy can neither be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any. Kindly note that shipping guarantee does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.

Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

All orders reported as "delivered" by shipping companies are considered delivered. Vodabuy cannot be made liable of non-delivery in this case.

If the address to which the package is sent to and other contact information are the correct address and contact information as provided by the customer, Vodabuy cannot be held liable if a package is returned.

Whatever the customer orders is what will be shipped. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order.

All non-receipt of orders must be reported within 3 months from the date the item is shipped to you. This applies for flat rate shipping, priority mail and standard shipping methods. All expedited delivery issues must also be reported within 3 months from the shipment date. After this time We will no longer be able to investigate and no compensation will be offered. Please note that this policy does not apply to packages sent via expedited shipping methods that are shown as delivered on the shipping company's tracking website.

Exchange and Returns (Money Back Guarantee)

If when you receive your product(s), you are not completely satisfied you may return the items to us, within 45 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.

If products are altered or modified in any way then the warranty and money back guarantee become void immediately.

The money back guarantee does not cover volume/wholesale and customized orders.

We strongly recommend that you use a standard postal service to return the item to avoid customs fees. Vodabuy will not be held responsible for items lost or damaged in transit.

Shipping back to Vodabuy is paid for by the customer. We are in general unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

Non-Returnable

Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

Price

Prices and availability of items are subject to change without notice. The prices do not include V.A.T, import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

Privacy Notice

Note: Newsletter subscription on the registration page checked by default. Vodabuy respects customer privacy. Please read about our privacy policy here: https://www.vodabuy.com/privacy-policy/

Conditions Of Use

Copyrights

All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by Vodabuy and are protected by international copyright laws.

Trademarks

Logos, icons, graphics and Website names are trademarks registered by Vodabuy or its affiliates. All the registered and unregistered trademarks shall not be used by you or any third party for any business purposes other than in connection with Vodabuy. Other trademarks which are not owned by Vodabuy are the property of the respective owners.

License and Site Access

Vodabuy grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from Vodabuy.

Vodabuy Marketing Correspondence

Following initial registration, and provided they grant their consent, customers are added to our mailing list featuring special deals, coupons and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.

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